Refund Policy

Refund & Return Policy

Last Updated: August 15, 2026

At Moods Hazal by Sameer, customer satisfaction is important to us. We want you to have a positive shopping experience. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

You may request a return if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is significantly different from the product description.

To request a return, please contact us as soon as possible after receiving your order.

2. Return Time Period

Return requests should normally be submitted within 7 days of receiving the order.

Requests submitted after this period may not be accepted.

3. Product Condition

For an eligible return, the product should preferably be:

  • Unused

  • In its original condition

  • In the original packaging

  • Complete with any accessories or included items

Products that have been used, damaged after delivery, or returned without their original packaging may not qualify for a return.

4. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us and provide:

  • Your order number

  • Your name

  • A description of the issue

  • Clear photos or videos showing the product and packaging

We will review the request and provide the appropriate solution.

5. Refunds

Once an approved return is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will be processed using the appropriate payment method or arrangement available for your order.

Refund processing time may vary depending on the payment method and financial institution.

6. Exchange

If an eligible product is damaged, defective, or incorrectly delivered, we may offer an exchange where the same product is available.

If the product is unavailable, another suitable solution may be offered.

7. Non-Returnable Situations

Returns may not be accepted for products that:

  • Have been used or damaged by the customer

  • Are returned after the applicable return period

  • Are missing important parts or original packaging

  • Have been damaged due to improper use

  • Do not meet the return conditions described above

Certain products may also have additional return restrictions where applicable.

8. Return Shipping

If the return is due to our error, such as receiving an incorrect or damaged product, we will review the case and determine the appropriate shipping arrangement.

For other return requests, return shipping costs may be the customer's responsibility.

9. Order Cancellation

If you want to cancel an order, contact us as soon as possible. We cannot guarantee cancellation if the order has already been processed or shipped.

10. Contact Us

For return or refund requests, please contact:

Moods Hazal by Sameer

Email: moodshezalbysameer@gmail.com
Phone: 0324-9430690

Please include your order number and details of your request so we can assist you quickly.